Technological Problems and lack of support

Virtual Resources and support
 
- Technological difficulties are more important in dispersed environments, where team members' autonomy is much bigger and it is not possible to control all the conditions.
- A dependence on technology can push some virtual teams into chaos when that technology fails to work.
- All teams members should have equal and immediate access to electronic communications and collaboration technology, training and technical support.
- To offer On-The Job Education and Training.
- To assure that team members have access to continual on-line training and technical support.
- To create and implement systems for sharing knowledge and ideas as shared lessons, databases, chat rooms or bulletin boards.
- To monitor the need for training on new tools and to provide it when is necessary.
Electronic Collaboration and Communication Technology
- To select electronic collaboration and communication technology that meets the needs of your team.
- To ensure that the organization is ready to support your technical needs, having access to information technology specialists.
- To select a reasonable set of standards in communication and collaboration technologies.
- To ensure that external partners and suppliers have access to compatible communication and collaboration technologies.
- To ensure that technological skills are equally distributed among team members.
- To ensure that the technology used by each virtual team is available to all team members, wherever they are located.
3.5. eTECHNOLOGY SOLUTIONS